Privacy policy

This Privacy Policy describes how Zeenat Jewelry House ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.zeenatjewelryhouse.com (the "Site") or otherwise communicate with us (collectively, the "Services").

Acceptance of Privacy Policy

By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on the Site.

How We Collect and Use Your Personal Information

We collect personal information about you from a variety of sources to provide the Services. The information collected and its use depends on how you interact with us.

Information We Collect Directly from You

  • Contact Details: Name, address, phone number, email.
  • Order Information: Billing and shipping addresses, payment confirmation.
  • Account Information: Username, password, security questions.
  • Shopping Information: Items viewed, added to cart or wishlist.
  • Customer Support Information: Information included in communications with us.

Information We Obtain from Third Parties

  • Service Providers: Information from vendors who support our Site and Services, such as Shopify and payment processors.

How We Use Your Personal Information

  • Providing Services: Process payments, fulfill orders, manage your account, and provide customer support.
  • Marketing and Advertising: Send promotional communications and show advertisements.
  • Security and Fraud Prevention: Detect and investigate fraudulent or illegal activity.
  • Communication: Respond to inquiries and improve our Services.

How We Disclose Personal Information

We may disclose your personal information to third parties, including:

  • Service Providers: For IT management, payment processing, data analytics, customer support, and fulfillment.
  • Business Partners: For marketing and advertising purposes.
  • Legal Obligations: To comply with legal requirements, enforce terms of service, or protect our rights.

User Generated Content

Content you post on public areas of the Services is public and accessible by anyone. We are not responsible for the privacy or security of this information.

Third Party Websites and Links

Our Site may link to third-party websites. We are not responsible for the privacy or security of these sites.

Children's Data

Our Services are not intended for children. If a child has provided personal information, please contact us to request deletion.

Security and Retention of Your Information

We implement security measures to protect your information. However, we cannot guarantee complete security. The retention period for your information depends on various factors, such as legal obligations and account maintenance.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Right to Access: Request access to personal information we hold about you.
  • Right to Delete: Request deletion of your personal information.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right of Portability: Request a copy of your personal information.
  • Right to Opt out of Sale or Sharing: Opt out of the sale or sharing of your personal information.

To exercise these rights, contact us using the details provided below. We will not discriminate against you for exercising these rights.

Contact

If you have any questions about our privacy practices or this Privacy Policy, please contact us at:

  • Email: info@zeenatjewelryhouse.com
  • Phone: 0321-0946666
  • Address: Zeenat Jewelry House, 115A-New Alamgir Market, Shah Alam, Lahore, Pakistan.

For the purpose of applicable data protection laws, we are the data controller of your personal information.